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Returns & Refunds

Returns – General

For ALL returns, prior authorisation must be sought in the form of a Returns Authorisation (RA) number before returning any faulty, damaged or wrongly ordered goods. Please use the form below to obtain your Returns Authorisation (RA) number.

IMPORTANT: Please do not send / return any goods without an Abletek Returns Authorisation (RA) number.

TYPE OF RETURN

We have different return timings and procedures, depending on your purchase status (consumer or trade) and why you need to return your product to us.

‘Consumer’ means any person who, in contracts to which the Consumer Contracts Regulations (2014) apply, is acting and purchasing for purposes which are not business related.

‘Trade’ means the business company and person who purchases or agrees to purchase goods or services from us as the supplier.

CONSUMER RETURNS

UNWANTED GOODS (as new)

If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your Returns Authorisation (RA) number within 30 days of receipt. The goods must be in fully resalable condition when returned.

What do you mean by ‘As New’?

  • the goods are unopened
  • the goods have not been used
  • software seals or manufacturers security seals are unopened
  • the goods are unmarked
  • the goods are in fully resalable condition

What will I get refunded?
– The original full value of the goods returned

Will I get any delivery costs refunded?
– Yes. We will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
– Premium delivery costs will not be refunded

UNWANTED GOODS (opened)

If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your Returns Authorisation (RA) number within 14 days of receipt.

You are liable for any diminished value of the goods resulting from handling, if in particular it goes beyond the sort of handling that might reasonably be allowed in a shop.

What type of ‘handling’ will affect the refund value?

  • opening or removing packaging
  • using the goods
  • breaking manufacturers security seals
  • marking or damaging the goods

Will I get any delivery costs refunded?
– We will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
– Premium delivery costs will not be refunded
– The cost of returning unwanted goods is your responsibility

 FAULTY GOODS (within first 30 days)

If unfortunately your goods are delivered faulty or develop a fault in the first 7 days after delivery please complete the below Returns Request giving us further details and description of the fault.

If the goods are tested faulty:
– You can either have a replacement, a credit towards another product or a full refund

If the goods are tested not faulty:
– You are responsible for any delivery or collection charges incurred

FAULTY GOODS (after 30 days and within 6 months)

If this unfortunately should happen and your goods develop a fault after 30 days of dispatch please contact the manufacturer regarding a replacement as most offer product warranties and replacement services. You can alternatively return the product to us, however we reserve the right to return the product to the manufacturer for repair or replacement which may take time.

If the goods are tested faulty:
– You are untitled to a replacement unit of similar age and condition.
PLEASE NOTE : This means the replacement might not be a brand new unit

If the items are tested not faulty:
– You are responsible for any return delivery charges incurred

FAULTY GOODS (after 6 months and within warranty period*)

If your item should develop a fault within the warranty period, you are entitled to a warranty repair from the manufacturer. Except for goods with inherent faults, we are unable to replace items of this age.

Please contact the manufacturer for more information on their warranty and replacement services
* None of the above conditions affect your statutory rights when goods are faulty due to inherent faults.

For goods sold outside of the 12 month warranty period: We are also pleased to offer a repair service for products that are out of the warranty period. Please contact our technical support team for a quotation.

TRADE RETURNS

Goods supplied correctly to a trade customer order may not be returned without prior agreement with Abletek. If a return in principle is accepted by Abletek a Returns Authorisation (RA) number will be advised and this must be clearly marked on the outer packaging and be quoted in any matters arising. Goods returned for credit must be in the original, unopened, product packaging and in “as new” condition and received by Abletek within 7 days of date of receipt by the Customer. Returned Goods are at the Customer’s risk and expense and it is the Customer’s responsibility to provide proof of delivery of any return. Goods are not supplied on a sale or return basis and under no circumstances will Goods that have been used (either installed or configured in any way) be considered for credit.

Handling, admin & re-stocking charges: the following charges apply for all authorised returns:

– Returns received to Abletek within 7 working days of order receipt by the customer | 20% charge – of the total invoiced order value.
– Returns received to Abletek from 7 working days and 30 working days | 25% charge – of the total invoiced order value.
– Returns received to Abletek over 30 working days but less than 3 calendar months | 30% charge – of the total invoiced order value.

Certain Goods are excluded from this right to return, including software and specially procured or constructed items and any goods containing any of the hazardous substances referred to in the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment Regulations 2004.

Returns Request

  1. Please complete the following form so that we can process your Returns Request.
  2. We will review your request and send you your RA confirmation and further instructions.
  3. Return your product/s, ensuring you enclose a copy of your RA confirmation. 

Please DO NOT return any products without an Abletek RA confirmation.

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