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Returns Policy

Please Note: Our returns policy has been updated to reflect the 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' which replaces the 'Distance Selling Regulations' and came into effect 13th June 2014.

We hope that you are happy with your products, however we do understand items sometimes need to be returned - we have therefore tried to make our returns process as clear and easy as possible. You can manage your returns under 'My Account'.

 If for any reason you are dissatisfied with your product you MUST let us know within the first seven(7) days after delivery.
 ALL returns MUST be authorised and made using the Abletek Returns Request (RMA) process.
 Returns made without an authorised RMA will NOT be accepted.

The following applies to all returns:

  1. All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent.
    We would recommend the Royal Mail Standard Parcel Service and that you obtain a free certificate of posting (P6159) when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.
  2. Goods must be returned complete (including all packaging, cables, manuals, promotional gifts/items, CDs etc for that product).
  3. Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.
  4. All returned goods MUST be authorised with an Abletek returns number (RMA).
    • Goods will be rejected without a valid Abletek returns number clearly marked on the packaging.
  5. All goods must be received within 14 working days of the returns number being issued.
  6. Except in the case of inherently faulty goods (i.e. faults present at the time of sale); or goods faulty within the first 7 days; return shipping is to be paid by the customer.
    • Customers electing to return items via premium, timed or courier services do so at their own discretion and we are unfortunately unable to refund these costs over and above Royal Mail Standard Parcel Service rates.
  7. To be classed as Dead on Arrival (DoA), we must be notified that the product is faulty within the first 48 hours after delivery.
     

Unwanted Goods - Unopened 'As New'
If you have changed your mind about the goods you have ordered and wish to return them, then you can do so provided you request your returns number within 14 days of receipt of your goods. The goods MUST be in fully resalable condition when returned.

What do you mean by 'As New'?

What will I get refunded?

Will I get any delivery costs refunded?

Unwanted Goods - 'Opened'
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your returns number within 14 days of receipt.

You are liable for any diminished value of the goods resulting from opening of the goods and 'handling'.

What type of 'handling' will affect the refund value?

Will I get any delivery costs refunded?

Unwanted Goods - After 14 days
We are unable to take back goods, or offer any reimburesment after 14 days from delivery.

Faulty Goods - Up to 6 Months
If unfortunately your goods are delivered faulty or develop a fault in the first 6 months after delivery, then please return your goods using our 'Returns Request RMA' form.

If the returned goods are tested faulty

If the returned goods are tested not faulty

Faulty Goods - After the first 6 Months (and within the manufacturer warranty period*)
If your goods should develop a fault after the first 6 months following delivery and is within the manufacturer warranty period, you may be entitled to a warranty repair from the manufacturer.

* None of the above conditions affect your statutory rights when goods are faulty due to inherent faults.

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