Customer Support Services:
Projects and Technical Support:
Need support with your commercial audio project? For technical support and advice about our products, applications or wider commercial audio application technologies, please contact us on 0345 3870123.
Products can be purchased directly from the Abletek web site. Most product listings also contain additional specification details and 'datasheets'. Web sales purchases can be made as a 'guest' or by creating an account. Additional purchase options and account transation history is available to web sales account holders.
We provide product sales to trade and business account holders.
Please contact us on 0345 3870123 for additional product details and advice.
For post-sales Abletek product purchases, please review our Terms & Conditions of Sale
and Returns Policy
. If your question remains or for general post-sales support, please contact us on 0345 3870123.
Site Support & Maintenance:
Abletek Installed Products and Systems:
Our standard post-installation warranty for Abletek installed products and systems is 12 months (subject to our terms & conditions, warranty extensions are also available).
We offer contracted
site support and maintenance. Rates and
level of cover offered to reflect the size, complexity and importance of the installation.
Non-Abletek Installed Products and Systems:
We can provide site support and maintenance of non-Abletek installed products and systems.
Service Call Out Request:
Testing, repairs, setup and commissioning - we offer a site service call out for new customers or existing Abletek customers without warranty or contracted support cover. For further details, please visit our Service Call Out Request
Design & Consultancy Services:
"Strong in Design
" The design of any commercial audio system is important
against it's success. We can all recall speakers being worked so hard / loud
that words or music just cant be understood. A well balanced and strategic
approach to demand against system capability is essential to good design. Speaker type,
qty and location together with respect to ambient noise and local acoustics all
provide input to support and create a successful design.
Our Audio Design Services are used in support of all new Abletek projects
and installations. We can also offer our design services against existing
installations (Abletek or other), system extension, update or improvement
Traditional and IP Commercial Audio
- Traditional and new audio over IP technologies. The large majority of our pa
/ tannoy installations remain traditionally cable based, with little
or no integration to other building or communications systems. This position
is primarily one of 'why fix or change for the sake of doing so'. We recognise
and support this position, but also explain how new products and technologies
may 'enable' improved system working or design (might even save money!).
However, we do recognise that new technologies can and do make a huge difference
to pa and tannoy system design. For example, we can offer products that
IP based that integrate with a customers data network (IP PA and IP Tannoy
). Audio path based IP (VoIP) can also be employed to leverage
correctly designed / quality of service (QoS) data networks, even power
over ethernet (PoE) mid or end span can provide speaker power for truly
'Speaker Anywhere' deployment capability.
Installation & Contractor Services:
Abletek provides professional, timely, safe installation & contractor
services. Our subject knowledge and wide contracting experience provides the
basis of success, which is why customers choose Abletek to support them with their
Public Address (PA), 'Tannoy', Background Music (BGM) commercial audio system requirements.
All projects and installations are evaluated and discussed with associated
customer and contractor representatives. Project planning, including
specific project documentation, such as: risk assessments, method statements, H&S, asbestos, working at height etc. Again, we
are experienced with such evaluation and will provide and support the project, customer
and contractor as required and appropriate.
We always respect local installation and cabling policies and will
ensure that we work with customers to respect these (eg. we may discuss
speaker location or cable routing plans in special or sensitive areas or locations
such as - production, food, cold stores, listed / old / historical buildings,
religious buildings or even hazardous / ATEX areas).
We offer product sales
for all things Commercial Audio. Volume and trade sales through all leading commercial audio manufacturers enables us to offer products to our customers at great discounted prices.
We can supply single product items or large quantity project requirements - for the very best discounts, our sales are available through quotation only.